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Frequently Asked Questions All of the most frequently asked questions about searching public records and NetSleuth are answered below. You'll also find specific and detailed instructions for solving all common account-related issues. If your question or issue isn't addressed, please contact us using the link at the bottom of the page. General Questions Can you tell me exactly how this works, and what NetSleuth provides? I can't believe this much information is available. Where does it all come from? Is this completely legal? Can I get in trouble for using NetSleuth? How current is the data? How often is it updated? Are searches discreet? Will the subject know I was investigating them? Can't I find all of this same information for free using Google? Can I just tell you what I'm looking for and you send me a nice detailed report? Database & Privacy Questions Is my registration information confidential, or does it get added to your database? Does NetSleuth sell its database or mailing lists to direct marketers? Can I opt out, or remove information about me from the NetSleuth databases? How can I reduce the amount of junk mail and telemarketing calls I get? How can I protect my Social Security Number and other personal information? What do I do if I have questions about my consumer credit report? What do I do if I am the victim of identity fraud or my information is incorrect? Login & Activation Questions I completed an offer, but I still see the Activation Required screen. Help! When I login it says "Status: 1 of 2 Offers Completed". I thought I only had to do 1?? When I login it's asking me if I want to Upgrade. How do I bypass this and login? I don't know my User ID and/or Password. How can I retrieve it so I can login? When I try to view my search results it keeps asking me to Register. What's wrong? I've upgraded to a 2-Year membership, but still see the Upgrade page. Why? How do I activate my account for free, with no credit card or payment required? Other NetSleuth Member Questions When I do a search, some of the results are "Pending". What does this mean? Can you give me some helpful tips on how to find what I'm looking for? I haven't been able to find the information I'm looking for. Can you help? How can I unsubscribe and/or cancel my NetSleuth account? Why do you link to some other sites that have report or membership fees? Why am I not getting a response to my inquiry or password reminder request? How do I receive a rebate from NetSleuth for a sponsor offer that I completed? I'm afraid this isn't working out for me. How do I get a refund from NetSleuth? Can you tell me what happens at the end of my 30-Day Free Trial? Other Questions The overwhelming majority of inquiries we receive are answered on this page. If you did not read the questions and answers on this page carefully, for your own benefit, please go back and do so now. Since we do not charge our users any fees, like most sites do, NetSleuth is a "self-service" website and support is limited. If your question or issue is clearly addressed on this page we can't guarantee a personal reply. If you're sure your question or issue isn't addressed on this page, please Contact Us.

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